Bunches and Munches Wins Top Award
A Hethersett business is celebrating winning a prestigious award for “going the extra mile” and providing outstanding customer service.
Bunches and Munches of Great Melton Road has been named Shop and a Half in the Shop Here Awards 2008 organised by the Eastern Daily Press newspaper.
The award has been given in recognition of a business that has “successfully diversified from its core service and added a new string to its bow.”
Bunches and Munches started life as a florist for the mother and son team of Caroline and David Reynolds. It soon began expanding, however, to become a hub in the Hethersett community by offering a diverse array of services including the sale of Calor Gas, dry cleaning, a sandwich bar selling food along with teas and coffees and a bed and breakfast. The duo also offer outside catering for events.
Caroline said she was determined to ensure that Bunches and Munches fully served the local community:
“I have lived in the village for 13 years and didn’t want to lose
another shop and service. It is all about customer service. If a customer
is housebound then we will take a selection of stock around for them to
help them choose, it is filling a gap in the village. Where one of the
elements of our business on its own might struggle, together it works
David Reynolds explained that the success of Bunches and Munches
lay in diversification. He said: “When we took over the business in
December 2006 it was simply a florists which took in some dry cleaning and
occasionally sold the odd bottle of Calor gas. Within eight months we had
added a sandwich bar, selling coffees and teas, and also a bed and
breakfast. We also cater for events, which has been increasingly
successful through word of mouth.”