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Talk Talk Problems

Numerous Hethersett homes were left without telephone or Internet connection on Tuesday, 21st August, 2012, after 200 metres of fibre optic cable was vandalised in the Honington Area of Suffolk.

 Service was restored on 22nd August but this wasn't the first time this year that Talk Talk services have been cut off for over a day. One of Hethersett's District Councillors, Leslie Dale, has had a letter of complaint about the lack of service published in the Eastern Daily Press Newspaper. We reproduce this with Cllr Dale's permission

 

Sir/Madam,  

For about 24 hours TalkTalk was not usable in Hethersett until this morning.  

I am told that a cable fault was found near Honington, of which there seem to be at least3 in Britain and none of them in Norfolk.  

Last time it happened in my experience, the cable broken, was in Cambridgeshire/Essex borders.  

In the olden days of relay and uniselector based telephone exchanges, I doubt that a fault in Suffolk, would bring down local calls in Norfolk.  

There has to be something wrong with the infrastructural design of the National digitally based telephone service, if it there is no “redundancy” and “alternate” data paths.  

How can people dial 999?  

There should be a switching brain in each County, quite able to act independently and locally.